Managed Service Provider

What does it mean to be a managed service provider? It’s an interesting question. The word we use to best describe what it means to our clients is “Responsible.” As in “We are responsible for the maintenance and availability of your environment.” It’s a powerful and liberating statement. We have the processes and technology down pat to provide your business with the support needed to maintain your operations.

 

Process:


ETS has several well developed methods for contacting and obtaining support. Whether your preference is phone, email, or through an online portal, support is close at hand. We operate using industry standard ITIL practices which help us to quickly assess the criticality and impact of a request, and assign resources quickly and efficiently.

 

Technology:

 

Our enterprise class ticketing and incident management system allows us to capture your requests, schedule recurring maintenance, track renewals, and manage our client’s inventory of equipment and software.

 

ETS utilizes a comprehensive agent based Remote Monitoring and Management tool that helps us to keep tabs on the health of equipment, trends in performance, and issues. Often times we are able to identify and remediate an issue before it impacts your operations. When an issue does arise, we are able to quickly troubleshoot the problem, gain access, and resolve the problem.  

 

ETS provides a full range of Managed Service solutions. Check out more information about the specific IT Managed Services we provide:

Why Choose ETS?

ETS Technology Solutions is a locally owned and Chicago area based Managed Services Provider (MSP) providing IT managed solutions to clients in Chicago and surrounding suburbs. ETS will work with you to understand your needs for IT solutions that fit your business.

 TECHNOLOGIES & PARTNERS

  ETS focuses on the best solution for you and your organization. Therefore we are familiar with a variety of  technologies from some of today’s biggest and most innovative technology firms. Take a look here.