IT Service Management

The Issue:

Demand for support services is ever increasing. Despite efficiency gains through the use of automation, IT environments are growing more complex and difficult to support; thus, ticket volumes continue to rise. To effectively support end users it is necessary for everyone to adopt and standardize to best practices for managing support requests. Staying on top of these best practices and building an effective ticketing and monitoring solution can easily be a full time job.


The Solution:

ETS provides a cloud based IT Service Management solution to help even the busiest IT departments keep up with demand. This suite of tools will help you organize and stay on top of requests. Via the monitoring solution, you should be able to head off many issues before they become a problem.


Adopting or improving ITIL based IT Service Management solutions can offer users a huge range of benefits that include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity for IT and End Users as issues are better categorized and more quickly addressed.
  • Improved use of skills and experience
  • Improved delivery of third party service.

Our Consulting Methodology starts with listening, so contact a Senior Consultant now to discuss your situation and how we can help.


Why Choose ETS?

ETS is a Chicagoland based company that focuses on the business needs of our clients. ETS will help your business evaluate needs and implement a customized solution that fits your goals and objectives.


Here are a few more reasons you should choose ETS:

  • Focus on Innovative Solutions
  • Work with the Best & Brightest
  • Get the Competitive Edge
  • Drive Results & Growth
  • Reduce Costs
  • Enable People through Technology
  • Streamline & Manage


  ETS focuses on the best solution for you and your organization. Therefore we are familiar with a variety of  technologies from some of today’s biggest and most innovative technology firms. Take a look here.